We can’t accept returns on coffee due to its perishable nature. Returns are also not accepted on macadamia nuts, chocolate, cooking oils, or any other food products. However, we want to make sure you are completely satisfied. If you have any issues with your coffee or coffee treats, or if there are errors in your order, please contact us at 808-928-0550 or Email: sales@kaucoffeemill.com within 14 days of receiving your order. We would be happy to discuss a replacement for you. Note: All Sales Final!  All sales final on any Sale Items! We are unable to issue refunds on any items that are on sale.  We are unable to offer refunds on coffee or food items.  The only exception to this would be a defective product.

We will gladly accept returns or exchanges on defective or unused souvenir or apparel items. If your souvenir or apparel is faulty, we certainly want to make it right. On the other side of the coin, we can’t accept returns on used items that are in working order. Please be sure all unused/unworn items (non-coffee) items are returned or exchanged within 30 days of the purchase date. Items purchased online can be returned or exchanged through the mail or in store. Refunds are determined on a case by case basis.

Email your order number, name, reason for return, and the item and quantity you wish to return to sales@kaucoffeemill.com, or give us a call us at (808) 928-0550. We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.

Unfortunately, damage does occur at times during transit. This is unfortunately out of our control. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners so that we can file a damage claim. Please contact us and let us know the original order number and we will figure out the best solution for replacing your order.

We recommend THESE popular containers for optimal coffee storage. The best way to store coffee is to store it whole bean (not ground) in an airtight container in a cool, dark place. We suggest that you avoid storing coffee in a fridge or freezer. Moving beans in and out of the freezer every time you make coffee can introduce moisture to the beans, resulting in potential mold growth and degradation of the coffee and its flavor. Similarly, coffee easily absorbs the flavor of things around it. Take care in choosing a container to store it in, and be mindful that storing near odorous foods, spices etc, may change the flavor of the coffee.

Our coffees come with an expiration date embossed on the seal that is one year from roast date. With our heat sealed one way valve bags, we recommend that once this seal is broken, the coffee is consumed within 8-12 weeks for maximum flavor.  All Sales Final on all coffees!

While our facility is gluten-free and there is no gluten involved during the roasting or cold brew process, we can’t guarantee that at some point during the life of the coffee bean it wasn’t exposed to gluten. We’ve talked with our in-house Cold Brew and coffee experts, and we think you will be safe. However, Ka‘u Coffee Mill is not “Certified gluten-free.”  We use no GMO’s in our coffee.

We don’t franchise, but we do have a wholesale program. Looking to serve our coffee in your cafe, restaurant or store? Our wholesale program is geared towards independent cafes, grocery stores and restaurants. Learn more on our Wholesale Terms and Conditions page or by calling us 808-928-0550 or via Email: info@kaucoffeemill.com.

We do hire when positions become available.  Click HERE to download our job application.
Email your resume to: info@kaucoffeemill.com