Please look over our FAQs below to answer any questions you may have.
If you do not see an answer to your question below, please email us at firstname.lastname@example.org, and we will be happy to help you!
Our retail shop is now open: 7 Days from 9:00am – 4:00pm.
Online sales via our website are always available, and most of our products are also available on Amazon. We are dedicated to providing continued service with fresh roasted coffee delivered directly to your doorstep! Join our mailing list to be the first to know about online sales and specials.
If you have any questions or concerns, please don’t hesitate to contact us via our social media channels @kaucoffeemill or via email: email@example.com we are available via phone at 808-928-0550 M-F 8:00am – 4:30pm.
Mahalo for your continued support!
When will my order ship?
Do you ship internationally?
Do you ship to apo addresses?
Can I return my order?
We will gladly accept returns or exchanges on defective or unused souvenir or apparel items. If your souvenir or apparel is faulty, we certainly want to make it right. On the other side of the coin, we can’t accept returns on used items that are in working order. Please be sure all items (non-coffee) items are returned or exchanged within 30 days of the purchase date. Items purchased online can be returned or exchanged through the mail or in store. Refunds are determined on a case by case basis.
Email your order number, name, reason for return, and the item and quantity you wish to return to firstname.lastname@example.org, or give us a call us at (808) 928-0550. We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.
What if my order was damaged during transit?
Unfortunately, damage does occur at times during transit. This is unfortunately out of our control. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners so that we can file a damage claim. Please contact us and let us know the original order number and we will figure out the best solution for replacing your order.
Where is my order?
How can I learn more about ka'u coffees?
Can I change my grind?
What's the best way to store my coffee?
We recommend THESE popular containers for optimal coffee storage. The best way to store coffee is to store it whole bean (not ground) in an airtight container in a cool, dark place. We suggest that you avoid storing coffee in a fridge or freezer. Moving beans in and out of the freezer every time you make coffee can introduce moisture to the beans, resulting in potential mold growth and degradation of the coffee and its flavor. Similarly, coffee easily absorbs the flavor of things around it. Take care in choosing a container to store it in, and be mindful that storing near odorous foods, spices etc, may change the flavor of the coffee.
When does your coffee expire?
Is your coffee kosher certified?
Is your coffee gluten free and/or genetically modified?
While our facility is gluten-free and there is no gluten involved during the roasting or cold brew process, we can’t guarantee that at some point during the life of the coffee bean it wasn’t exposed to gluten. We’ve talked with our in-house Cold Brew and coffee experts, and we think you will be safe. However, Ka‘u Coffee Mill is not “Certified gluten-free.” We use no GMO’s in our coffee.
Do you offer decaf?
Do you franchise?
We don’t franchise, but we do have a wholesale program. Looking to serve our coffee in your cafe, restaurant or store? Our wholesale program is geared towards independent cafes, grocery stores and restaurants. Learn more on our Wholesale Terms and Conditions page or by calling us 808-928-0550 or via Email: email@example.com.
Can I order a custom roast?
Are you hiring?
We do hire when positions become available. Click HERE to download our job application.
Email your resume to: firstname.lastname@example.org