Coffee Club FAQ's
We’re so glad you’re interested in our Coffee Club Subscription service and are here to help answer any of your Coffee Club questions!
Please look over the Coffee Club FAQ’s below if you are confused about any parts of the subscription process.
If you do not see an answer to your question below, please email us at firstname.lastname@example.org, and we will be happy to help you!
WHAT IS A KA'U COFFEE CLUB SUBSCRIPTION?
- A delicious Coffee of your choice (or our choice, if you choose the Roaster’s Select option)
- Whole Bean or Ground to your preferred brewing method
- The quantity and size of bags you would like to have in each delivery
You will also choose a payment plan (Quarterly, Biannual or Annual)
DO I NEED AN ACCOUNT TO SUBSCRIBE TO THE COFFEE CLUB?
Don’t worry, this will simply ensure that we have your order, shipping, and payment info in our system so that we can make the subscription process as smooth as your morning cup!
WHAT TYPES OF COFFEE CAN I GET?
- Select Roasts (Washed Medium, Semi-Washed Medium/Dark, Vienna Bourbon)
- Specialty Roasts (Natural Dark Roast, OK Farms Hilo Coffee, Trust Blend, Honey Italiano, Makanau Blend)
- Peaberry Roasts (Washed Medium Peaberry, Roaster’s Choice)
- Flavored Roasts (Vanilla Macadamia Nut, Coconut Caramel Crunch)
However, if you’d like to try different coffees, you can choose our Roaster’s Select option in any category, which means we will curate a selection of coffees for you to try from that category, rotating them monthly.
*Unfortunately, we are not able to offer the option to add coffees from different categories into one subscription at this time. To subscribe to coffees from different categories, please subscribe to each category separately*
AMOUNT OF COFFEE - HOW MUCH COFFEE CAN I GET?
First is the size of the bag. Most of our coffees are available in three sizes: 8oz, 16oz, or 5lb bags.
Second, you can choose the quantity of bags you would like to receive in each shipment. You can choose up to three 8oz and 16oz bags, and up to two 5lb bags per shipment.
*Unfortunately we are unable to offer the option to select different bag sizes in one subscription. To get bags of different sizes, please create a separate subscription for each size.*
CAN I PURCHASE OTHER PRODUCTS IN ADDITION TO MY SUBSCRIPTION?
LENGTH OF MY SUBSCRIPTION
DATE OF DELIVERY - HOW WILL I KNOW WHEN MY SUBSCRIPTION ORDER IS ON THE WAY?
In addition, you will receive an email with your tracking number when as we create the shipping label for your Club Box. USPS shipments are arriving within 3-5 business days. FedEx ships from Hawaii using FedEx 2 Day which normally takes between three to four business days to arrive.
*Please note, if you already received your tracking number, you can no longer edit the items in that shipment. Please be sure to make all changes at least seven business days before your scheduled delivery date*
PAYMENT PLANS - WHAT ARE THE OPTIONS?
- Per Shipment – weekly, every two weeks or once per month (pay each time your order ships depending upon which shipment frequency selected)
- Monthly Prepaid (pay ahead each month for weekly or every two week deliveries depending upon shipment frequency selected)
- Quarterly (pay ahead every three months for weekly, every two week or monthly deliveries depending upon shipment frequency selected)
Keep in mind, the longer the payment plan, the bigger the discount on the coffee!
WHY ARE SINGLE BAG PRICES HIGHER?
BILLING - WHEN WILL I BE BILLED FOR MY SUBSCRIPTION ORDER?
BILLING - CAN I CHANGE THE PAYMENT DATE FOR MY SUBSCRIPTION ORDER?
DELIVERY - WHEN AM I GETTING MY COFFEE?
WHEN WILL MY SUBSCRIPTION ORDER BE ROASTED?
FREQUENCY - HOW OFTEN CAN I GET MY COFFEE?
I WANT TO PAUSE OR CANCEL MY SUBSCRIPTION
From your ‘Dashboard’, to Suspend your subscription, click the ‘Suspend Subscription’ button. To Cancel your Subscription, select ‘Cancel’.
EDITING MY SUBSCRIPTION - WHAT DETAILS CAN I CHANGE?
- Suspend a Subscription
- Cancel a Subscription
- Change Address
- Change Payment
- Renew Now
- Upgrade or Downgrade Subscription
*Please note that any changes you make to your Subscription will affect all future shipments*
UPGRADING/DOWNGRADING MY SUBSCRIPTION
CREDIT CARD ISSUES - DID MY ORDER CANCEL?
If you’re still unsure whether your card was charged, you can email us at email@example.com and we will double-check for you.
COUPONS - CAN I USE A COUPON CODE FOR MY SUBSCRIPTION ORDER?
However, all coffees for our Coffee Club Members are offered at a discount by default. Also, all subscription orders for more than one bag per month receive free shipping!