Coffee Club FAQ’s
How does Ka'u Coffee Club work?
Ka’u Coffee Club is a subscription service that lets you subscribe to bi-monthly or monthly coffee deliveries and save money on select Ka’u coffees.
Signing up is easy!
Choose from the following:
- Coffee of your choice with a choice of 4 of our most popular coffees.
- Whole Bean or Ground – your choice.
- Quantity of bags per delivery:
1-16oz or 2-16oz.
- Frequency of delivery:
Every 2 weeks or Every month.
Save money and enjoy the convenience of automatic deliveries to your door.
When can I expect my coffee club order to ship?
Coffee Club Shipping Schedule:
- Every 2 weeks: Shipped on the 1st and the 15th of each month or closest business day.
- Every Month: Shipped on the 1st of each month or closest business day.
- New Orders: First bag will be shipped within 3-5 business days from the date order was placed.
- New Orders: Placed 1st – 24th of each month: Your first bag will be shipped within 3-5 business days from initial sign up. Your next order will ship after next payment is received on the 25th for monthly subscribers, and payment on the 11th and 25th for bi-monthly orders.
Can my order be shipped the same day I am charged?
Unfortunately, we are not able to ship on the same day your subscription order is placed. All coffee club members are shipped on the same day regardless of charge date.
Please visit the above FAQ on ‘When can I expect my coffee club order to ship’ for more information on shipping dates.
Where is the tracking information for my order?
Once your order ships, you will receive an email with your tracking number. USPS shipments typically arrive within 3-5 business days. FedEx ships from Hawaii using FedEx 2 Day which normally takes between three to four business days to arrive. FedEx does not deliver to PO Boxes. These ship estimates are based upon normal carrier transit conditions. Anticipate longer shipping times during Holiday seasons.
We are not responsible for carrier delays.
*Please note, if you already received your tracking number, you can no longer edit anything in that shipment. Please be sure to make all changes at least seven business days before your scheduled delivery date*
All Coffee Club orders ship on the 1st or the 15th of each month depending upon your delivery frequency.
Payment plans - what are the options?
There are two payment plan options available. The plans are:
- Bi-monthly – Recurring payments occur on the same day you initially placed your order every two weeks. Your order will ship on the 1st and 15th of each month or the closest business day.
- Monthly – Recurring payments occur on the same day you initially placed your order each month. Your order will ship on the 1st of each month or the closest business day.
Payment method - What forms of payment can I use?
You can use a credit or debit card for subscriptions using Stripe at checkout.
Billing - When will my subscription be billed each month?
Intial charge is on the date you sign up.
Monthly plans will be charged on the 25th of every month.
Bi-Monthly plans will be charged on the 11th and the 25th of every month.
The payment method provided at the time of your initial order will process. Should you wish to change your payment method, you can do so in your Account Dashboard.
Payment must be received before shipment. If payment method fails, order will be paused until payment is processed.
Are there fees to join the Coffee Club?
There are absolutely NO fees for joining the Coffee Club! All you pay for at sign up is the cost of the coffee and plan you choose. You can cancel at any time with no penalties or hidden charges.
Do I have to pay for shipping?
Shipping for Club Members is a special flat rate of $5.00 per shipment.
What coffees are available in the coffee club?
We offer the following 4 of our most popular coffees:
We currently do not offer any of our other coffees in the club selection. If your favorite coffee is not listed here, you would need to place a regular order for it on our website.
What size bag is available in the coffee club?
We offer our generous 16oz size for Coffee Club shipments.
2-16oz Bags *Most Popular!
If you would prefer an 8oz or 5lb size, unfortunately these options are not available as a Coffee Club option. You would need to create a separate order on our website.
Do I need an account to subscribe to the coffee club?
Yes. In order to create a Coffee Club subscription, you will be required to create an account on our website.
Don’t worry, this will simply ensure that we have your order, shipping, and payment info in our system so that we can make the subscription process as smooth as your morning cup!
Can I purchase other products in addition to my subscription?
Unfortunately, subscription purchases are stand alone. Should you wish to order additional products, you would need to create a separate order on our website.
Length of my subscription
Subscriptions have no set end date and will ship until you cancel the subscription. You always have the ability to pause or cancel your order at any time and can manage your subscription in the ‘My Subscriptions’ section of your account dashboard on KauCoffeeMill.com
When will my subscription order be roasted?
Your order will be fresh roasted just prior to shipment to ensure the highest quality and freshest beans are delivered to your door on either the 1st and/or the 15th of each month or the closest business day depending on the frequency of your subscription.
Frequency - how often can I get my coffee?
We offer two convenient shipment frequency options:
- Bi-monthly monthly – Every two weeks delivery option.
- Monthly – delivery option.
I want to pause or cancel my subscription
If you would no longer like to receive Coffee Club shipments, please follow the instructions below to pause or cancel your subscription. Note: Only one suspension allowed per billing period.
From your account ‘Dashboard’:
- To Suspend your subscription, click the ‘Suspend Subscription’ button.
- To Cancel your Subscription, select ‘Cancel’.
Editing my subscription - what details can I change?
You can make the following changes to your Subscription:
- Suspend a Subscription
- Cancel a Subscription
- Change Address
- Change Payment
- Renew Now
- Upgrade or Downgrade Subscription
*Please note that any changes you make to your Subscription will affect all future shipments*
Credit card issues - did my order cancel?
If you put in your Credit Card information, then submitted your subscription order, and afterward found out that your card was declined, then your order was automatically canceled. Please submit a new subscription order with the working Credit Card information.
If you’re still unsure whether your card was charged, you can email us at firstname.lastname@example.org and we will double-check for you.
Upgrading/downgrading my subscription
You can Upgrade or Downgrade your subscription via your account Dashboard. Click on ‘Upgrade or Downgrade’ and you will be redirected to the subscription product page. Select your preferred subscription and click ‘Sign Up Now’ to complete the Upgrade or Downgrade process. For Upgrades, you will be redirected to the payment page to complete payment for the prorated portion of your upgraded subscription cost. For Downgrades, the balance will be applied as a prorated credit towards your next payment when it becomes due.
Can I purchase a Club membership for someone?
Yes absolutely! You can purchase a gift membership for a friend or loved one. Simply enter their address and contact details in the shipping field at checkout. We can guarantee your gift will be greatly appreciated.
Coupons - can I use a coupon code for my subscription order?
Coupon codes and sales do not apply to Coffee Club orders.
All coffees for our Coffee Club Members are offered at a discount by default.