Coffee Club FAQ's

We’re so glad you’re interested in our Coffee Club Subscription service and are here to help answer any of your Coffee Club questions!

Please look over the Coffee Club FAQ’s below if you are confused about any parts of the subscription process.

If you do not see an answer to your question below, please email us at info@kaucoffeemill.com, and we will be happy to help you!

WHAT IS A KA'U COFFEE CLUB SUBSCRIPTION?

Ka’u Coffee Club Subscription is a service that lets you subscribe to monthly coffee deliveries. A monthly coffee delivery will include:

  • A delicious Coffee of your choice (or our choice, if you choose the Roaster’s Select option)
  • Whole Bean or Ground to your preferred brewing method
  • The quantity and size of bags you would like to have in each delivery

You will also choose a payment plan (Quarterly, Biannual or Annual)

DO I NEED AN ACCOUNT TO SUBSCRIBE TO THE COFFEE CLUB?

Yes. In order to create a subscription, you will be required to create an account on our website.

Don’t worry, this will simply ensure that we have your order, shipping, and payment info in our system so that we can make the subscription process as smooth as your morning cup!

WHAT TYPES OF COFFEE CAN I GET?

If you want to choose a specific coffee, you can choose coffees from four different categories

However, if you’d like to try different coffees, you can choose our Roaster’s Select option in any category, which means we will curate a selection of coffees for you to try from that category, rotating them monthly.

*Unfortunately, we are not able to offer the option to add coffees from different categories into one subscription at this time. To subscribe to coffees from different categories, please subscribe to each category separately*

AMOUNT OF COFFEE - HOW MUCH COFFEE CAN I GET?

There are two options for selecting how much coffee you want to receive.

First is the size of the bag. Most of our coffees are available in three sizes: 8oz, 16oz, or 5lb bags.

Second, you can choose the quantity of bags you would like to receive in each shipment. You can choose up to three 8oz and 16oz bags, and up to two 5lb bags per shipment.

*Unfortunately we are unable to offer the option to select different bag sizes in one subscription. To get bags of different sizes, please create a separate subscription for each size.*

CAN I PURCHASE OTHER PRODUCTS IN ADDITION TO MY SUBSCRIPTION?

Unfortunately, subscription purchases are stand alone.  Should you wish to order additional products, you would need to create a separate order.

LENGTH OF MY SUBSCRIPTION

Subscriptions have no set end date and will ship until you cancel the subscription. You always have the ability to pause or cancel your order at any time and can manage your subscription in the ‘My Subscriptions’ section of your account dashboard on KauCoffeeMill.com

DATE OF DELIVERY - HOW WILL I KNOW WHEN MY SUBSCRIPTION ORDER IS ON THE WAY?

All Coffee Club orders are initially shipped out 5 Business Days after your order is received via USPS Priority Mail or FedEx.  The shipment frequency you selected either weekly, every two weeks or once monthly will determine when your subscription box ships.

In addition, you will receive an email with your tracking number when as we create the shipping label for your Club Box.  USPS shipments are arriving within 3-5 business days.  FedEx ships from Hawaii using FedEx 2 Day which normally takes between three to four business days to arrive.

*Please note, if you already received your tracking number, you can no longer edit the items in that shipment. Please be sure to make all changes at least seven business days before your scheduled delivery date*

PAYMENT PLANS - WHAT ARE THE OPTIONS?

There are three payment plan options available, each of which specifies how many months you are paying for. The plans are:

  • Per Shipment – weekly, every two weeks or once per month (pay each time your order ships depending upon which shipment frequency selected)
  • Monthly Prepaid  (pay ahead each month for weekly or every two week deliveries depending upon shipment frequency selected)
  • Quarterly (pay ahead every three months for weekly, every two week or monthly deliveries depending upon shipment frequency selected)

Keep in mind, the longer the payment plan, the bigger the discount on the coffee!

PAYMENT METHOD

You can use a credit or debit card for subscriptions using Stripe at checkout.  We do not offer PayPal for subscriptions due to the limitations involved.  However, PayPal can be used with all other product orders.

WHY ARE SINGLE BAG PRICES HIGHER?

Single 8 Ounce or 16 Ounce bag pricing includes a $5.00 Flat Rate shipping charge per month for the duration of payment plan you have selected for your subscription.  All multiple bag subscriptions offer Free Shipping.

BILLING - WHEN WILL I BE BILLED FOR MY SUBSCRIPTION ORDER?

Subscription orders go into processing 24 hours before the ship date, at this time the payment method provided at the time of your order will process.  Should you wish to change your payment method, you can do so in your Account Dashboard.

BILLING - CAN I CHANGE THE PAYMENT DATE FOR MY SUBSCRIPTION ORDER?

Should you wish to change the payment date for your subscription, you would need to do so by either Upgrading your subscription or Cancelling and starting a new subscription.

DELIVERY - WHEN AM I GETTING MY COFFEE?

Your coffee will be shipped monthly, within 5 business days from the day of the month when you sign up for your subscription.  Should you need to change this date, please contact us at least a week prior to your scheduled shipment date.

WHEN WILL MY SUBSCRIPTION ORDER BE ROASTED?

We roast to order each week to ensure the freshest coffee arrives at your door for you to enjoy.

FREQUENCY - HOW OFTEN CAN I GET MY COFFEE?

At the moment, we do not offer frequencies other than the monthly delivery option.

I WANT TO PAUSE OR CANCEL MY SUBSCRIPTION

If you would no longer like to receive shipments from Ka’u Coffee Mill, please follow the instructions below to pause or cancel your subscription. Note: Only one suspension allowed per billing period.

From your ‘Dashboard’, to Suspend your subscription, click the ‘Suspend Subscription’ button. To Cancel your Subscription, select ‘Cancel’.

EDITING MY SUBSCRIPTION - WHAT DETAILS CAN I CHANGE?

You can make the following changes to your Subscription:

  • Suspend a Subscription
  • Cancel a Subscription
  • Change Address
  • Change Payment
  • Renew Now
  • Upgrade or Downgrade Subscription

*Please note that any changes you make to your Subscription will affect all future shipments*

UPGRADING/DOWNGRADING MY SUBSCRIPTION

You can Upgrade or Downgrade your subscription via your Dashboard.  Click on ‘Upgrade or Downgrade’ and you will be redirected to the subscription product page.  Select your preferred subscription and click ‘Sign Up Now’ to complete the Upgrade or Downgrade process.  For Upgrades, you will be redirected to the payment page to complete payment for the prorated portion of your upgraded subscription cost.  For Downgrades, the balance will be applied as a prorated credit towards your next payment when it becomes due.

CREDIT CARD ISSUES - DID MY ORDER CANCEL?

If you put in your Credit Card information, then submitted your subscription order, and afterward found out that your card was declined, then your order was canceled. Please submit a new subscription order with the working Credit Card information.

If you’re still unsure whether your card was charged, you can email us at info@kaucoffeemill.com and we will double-check for you.

COUPONS - CAN I USE A COUPON CODE FOR MY SUBSCRIPTION ORDER?

Coupon codes and sales do not apply to Subscription orders.

However, all coffees for our Coffee Club Members are offered at a discount by default. Also, all subscription orders for more than one bag per month receive free shipping!

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